How Do You Define Your Business Values?
Your business’s values are the umbrella under which you base all of your communications. As such, you have to define your business values before you start using them. A good example of how umbrella concept works in action is Nike. Their “Just Do It” slogan informs all of their communications. If “Just Do It” isn’t actually in one of their ads, it’s influencing the content.
So, the first thing you need to do when you’re trying to use values in your business communications is identify your values. I’ve prepared some questions below to help you start with that process.
Questions For Defining Your Business Values
- What values currently drive your business?
- Why did you start your business?
- What values do you want to be driving your business?
- What values are your customers currently expressing by buying your product?
- Who is the intended recipient of your business’s services?
- Identify a successful rival or competitor providing the same or similar good/service that you do. What value is a person expressing by purchasing that rival’s good/service? How has that rival successfully communicated that value to their customers?
- How are you connecting those values and the purchase of your product in the mind of the customer with your marketing? Are you doing this at all?
- When your customer purchases your product/service, what do you want them to be thinking?
Next Steps
Once you’ve taken the time to define your business values, you need to synthesize a mission statement and a slogan from them. These will be what you use in your communications. But the first step in this process is defining your values so that you can use them.
I can help you develop and then implement that process effectively if you hire me to do so here.
Just Build It
You Just Need To Build It
You aren’t a professional content producer; that’s okay. You bring value through your skillset, not through highly polished productions. So, stop worrying about the medium that you’re making you’re point in, and just go ahead and build it already. Put it online. Make a podcast. Make an Instagram page. Go live on Facebook or YouTube. Whatever medium you want to use, just build it. Because that value you’re creating for someone can help you build your network, can help you advance at your current company, or could lead to your next job or your next client or your next milestone.
If you’re going to put yourself out there as a source of value, where people can gain something from following you on social media or going to events you host, or whatever, you need to actually get your message out there. You can’t let something like production values or polish hold you back. So just build it!
Some Examples Of How To Communicate Value
Lawyer
If you’re a lawyer, just tell me what I need to know about the law so that when I need to hire a lawyer, I already trust you and I’ll spend my money with you because you’ve been a part of my Instagram feed for the past 5 months talking to a camera phone from behind your desk.
Physical Therapist
If you’re a physical therapist, show me a bunch of exercises I can do to rehab a torn calf muscle. So that when I tear my calf muscle, I call you right after I get out of the hospital because I’ve been watching your rehab videos on twitter for the past three months.
Financial Planner
If you’re a financial planner, tell me what I should do with some plain text Facebook posts now that the economy is in the tank, so that when I make some money I come to you to grow it because what you told me to do paid off.
Develop Your Network
To gain career security and develop a network of people who will use your services, you need to put yourself out there and provide value. That value has almost nothing to do with how polished your posts are. Sure, do your best to appear professional, but ultimately the value of your expertise is more important than anything else.